PRESS RELEASE by GET KUDOS AI
Get Kudos AI Launches AI Concierge, the First Intelligent Agent Built for Patient Retention
Purpose-built AI agent analyzes and intelligently automates the entire Patient Loyalty/Retention/Referral outreach 24/7 under practice-defined rules with zero staff effort required.
FORT LAUDERDALE, FL, April 2026 Get Kudos AI, the patient retention and referral platform built exclusively for aesthetic practices, today announced the launch of the AI Concierge: an intelligent, always-on AI agent that automates patient engagement through personalized, two-way SMS conversations.
This is not another AI Chatbot that countless companies are releasing. The AI Concierge addresses one of the most persistent and costly problems in the aesthetic industry: silent patient attrition. Industry benchmarks indicate that practices lose 30% to 60% of new patients after a single visit, not because of poor service, but because of inconsistent or nonexistent follow-up. Research from the Wharton School of Business further shows that referred patients carry a 16% higher lifetime value and are 18% less likely to leave than patients acquired through paid advertising.
The AI Concierge is designed to close that gap by ensuring every patient receives timely, personalized engagement after every visit, without adding tasks to front desk staff or requiring manual follow-up.
How the AI Concierge Works
The practice sets the rules. The AI Concierge executes them.
Practice owners define their offerings, rewards, and engagement preferences. The AI Concierge takes it from there: reaching out to patients after every visit, reading their sentiment in real time, delivering the right reward at the right moment, and following up when patients go quiet. It handles the conversations, the timing, and the personalization that would normally require a dedicated team member, except it never clocks out, never forgets, and never misses a patient.
The result is a patient experience that feels personal, consistent, and immediate, whether it is 10am on a Tuesday or 9pm on a Saturday, across every provider and every location.
The Practice Sets the Rules. The AI Concierge Executes Them 24/7.
“I’ve spent almost 20 years in the aesthetic industry, and the pattern has not changed,” said Izhak Musli, Founder and CEO of Get Kudos AI. “Practices spend thousands of dollars every month on ads to fill their schedule, but when a patient leaves, nobody follows up. Nobody checks in. Nobody notices when they stop coming back. The AI Concierge is the first tool in our industry that actually solves that problem at scale, without adding headcount, without burdening staff, and without the practice owner losing control of the patient experience.”
Key Capabilities
- Personalized, two-way SMS conversations that feel human, not robotic
- Real-time patient sentiment analysis with intelligent response routing
- Automated loyalty and reward fulfillment based on practice-defined rules
- Google review generation, compliantly timed and fully hands-free
- Referral program automation from welcome message to reward delivery
- Lapsed patient re-engagement that brings patients back before they are lost for good
- Full practice control: your rules, your offerings, your thresholds, always
- 24/7 operation with zero staff involvement required
The AI Concierge is now available to all Get Kudos AI customers. Aesthetic practices interested in learning more can schedule a demo at GetKudos.AI.
About Get Kudos AI
Get Kudos AI is the patient retention and referral platform built exclusively for aesthetic practices. The platform’s core modules include Referrals, Loyalty and Rewards, Memberships, and Reviews and Reputation. Founded by Izhak Musli, a 20+ year aesthetic industry veteran, co-founder of the 4S Summit, the company is built on the principle that referred patients spend more, stay longer, and are more loyal than ad-acquired patients. Learn more at GetKudos.AI.